For immediate help call
303-779-8700 or
1-800-99EDUSS
(US and Canada)

Troubleshooting Center

In order to help assist you with any problems you may be experiencing, please choose the EDUSS product you need help with below, or choose “General” for some general help.



Covers general support issues like cache clearing and fixing Adobe™ Shockwave issues.


Help with School Setups like Cache Server Appliance from http://online.eduss.com/
state_schoolName.


Help with web based, EDUSS Personal Tutor (also known as “eDirect”") versions from http://online.eduss.com/edirect.


Help with issues for lended laptop versions for Title 1 students.


Help with standalone versions that have been installed on a computer from CD or Flash Drive.


Help with issues with home
schooled version from http://homeschool.eduss.com